User Agreement

This User Agreement (“Agreement”) governs your access to and use of the Tsneviseqimi platform, website, and related services.

The Platform is operated by:

Tsneviseqimi LLC, a Limited Liability Company established in accordance with the legislation of Georgia, registered on 09/01/2026, identification number 405828476, represented by its Director, George Iverieli (“Tsneviseqimi”, “we”, “our”, or “us”).

By creating an account, clicking to accept this Agreement, booking an appointment, purchasing a program, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy.

If you do not agree, you must not use the Platform.

For the purposes of this Agreement:

• “Platform” means the Tsneviseqimi website, user account area, appointment system, and related digital services.
• “Patient” means a user who receives or seeks healthcare-related services through the Platform.
• “Doctor” means a licensed medical professional who provides services through the Platform.
• “Services” means consultations, monitoring programs, scheduling, medical record functionality, communications, and related digital healthcare support offered through the Platform.
• “Health Data” means any data relating to a user’s health, medical condition, treatment, symptoms, or physiological measurements.
• “Program” means a structured care or monitoring service offered through the Platform.

To use the Platform as a patient, you must:

• be at least 18 years old, unless use on behalf of a minor is expressly permitted by law and by us;
• have the legal capacity to enter into binding agreements; and
• provide accurate, current, and complete information.

You may not:

• create an account using false or misleading information;
• impersonate another person;
• share your account with another person; or
• use another person’s account.

Each account is personal and non-transferable.

Tsneviseqimi provides a digital platform for remote healthcare-related services, which may include:

• remote consultations;
• structured monitoring programs;
• health questionnaires and onboarding;
• digital health journals;
• document uploads;
• follow-up communications;
• appointment scheduling and related support.

Healthcare services available on the Platform are provided by licensed doctors.

The Platform is not an emergency service and is not suitable for urgent or life-threatening conditions. If you believe you are experiencing a medical emergency, contact emergency services or seek immediate in-person medical care.

Use of the Platform does not guarantee that remote care will always be clinically appropriate. A doctor may advise you to obtain in-person examination, testing, or treatment where medically necessary.

Medical outcomes depend on many factors, including the completeness and accuracy of the information you provide, your compliance with medical advice, and clinical circumstances beyond our control.

We do not guarantee any particular diagnosis, treatment result, improvement, or outcome.

To register, you may be required to provide your name, contact details, date of birth, identification details, address, and other information reasonably required to provide services lawfully and safely.

You are responsible for:

• keeping your password and credentials confidential;
• ensuring the information in your account remains accurate and up to date; and
• notifying us immediately of suspected unauthorised access or misuse.

We may suspend, restrict, or terminate an account if:

• information provided is false, incomplete, or misleading;
• there is suspected fraud, abuse, or unlawful use;
• use of the Platform creates risk to other users, doctors, or the Platform; or
• suspension is required by law or for security reasons.

Some services require onboarding, which may include:

• selecting a program;
• completing questionnaires;
• providing medical history and current health information;
• uploading documents or measurements;
• ordering or using a monitoring device; and
• booking an appointment.

You agree to provide information that is truthful, complete, and not misleading. Clinical advice may rely on the data you provide. Incorrect, incomplete, delayed, or misleading information may affect the quality, safety, or appropriateness of care.

Appointments are booked through the Platform subject to availability.

You are responsible for ensuring that, at the time of the appointment:

• you have access to a functioning device, camera, microphone, and internet connection sufficient for the consultation; and
• you join on time.

If you are late, the consultation may be shortened or, where clinically or operationally necessary, marked as missed.

We may reschedule or cancel appointments where reasonably necessary, including due to doctor availability, technical issues, force majeure, or patient safety concerns. Where applicable, we will offer a new appointment or process a refund under the applicable policy.

Where the Platform offers structured programs, including blood pressure or wellness-related monitoring services:

• program descriptions published on the Platform form part of the service information;
• devices may be supplied where included in the purchased service;
• the patient is responsible for using the device in accordance with the instructions provided;
• program timelines may depend on completion of onboarding steps, availability, and patient participation.

Unless expressly stated otherwise, programs are provided as healthcare support services and do not guarantee a particular clinical result.

All prices displayed on the Platform are in Georgian Lari (GEL), unless stated otherwise.

Payment may be required before an appointment or service is confirmed. A time-limited temporary reservation may apply during checkout.

Payments are processed by external licensed payment providers. We do not store full payment card details on our own servers.

Invoices, receipts, credit notes, and refund-related records may be issued electronically.

If healthcare services are VAT-exempt under applicable Georgian law, this will be reflected in the relevant billing documentation where appropriate.

Unless otherwise stated for a specific service or program:

• if you cancel more than 24 hours before an appointment, you are generally eligible for a full refund;
• cancellations less than 24 hours before the appointment may be subject to review, including whether doctor time and operational resources have already been allocated;
• missed appointments may be treated as non-refundable unless otherwise required by law or approved by us at our discretion;
• refunds, where approved, are normally returned to the original payment method.

Where a separate refund policy or program-specific conditions apply, those terms will be made available during booking or purchase and will prevail to the extent of any inconsistency.

Nothing in this Agreement limits any non-waivable consumer rights under applicable Georgian law.

The Platform may allow you to:

• enter measurements and self-reported health data;
• upload documents, images, or other files; and
• send messages or other content connected to your care.

You remain responsible for the lawfulness and accuracy of the content you provide.

By submitting content to the Platform, you grant Tsneviseqimi and the relevant doctor the limited rights necessary to host, store, display, process, and use that content for the purposes of operating the Platform, providing healthcare services, maintaining records, ensuring security, and complying with legal obligations.

You agree not to:

• use the Platform for unlawful, fraudulent, abusive, or harmful purposes;
• interfere with the operation or security of the Platform;
• attempt to gain unauthorised access to any account, data, or system;
• scrape, reverse engineer, copy, distribute, or exploit the Platform except as permitted by law or with our written permission;
• harass, threaten, or abuse doctors, staff, or other users; or
• upload malicious code, viruses, or harmful files.

Except for your personal data and user-submitted materials, the Platform and its software, design, branding, text, graphics, workflows, and other content are owned by or licensed to Tsneviseqimi and are protected by applicable intellectual property laws.

You receive only a limited, non-exclusive, non-transferable right to use the Platform for its intended purpose in accordance with this Agreement.

Your use of the Platform is also governed by our Privacy Policy and Data Security and AI policy, which explain how personal data, including health data, is processed and protected.

Where there is any conflict between this Agreement and the Privacy Policy regarding personal data processing, the Privacy Policy will prevail to the extent of that conflict.

We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free operation at all times.

The Platform may be unavailable due to maintenance, security events, technical failures, third-party provider issues, connectivity problems, force majeure, or other circumstances beyond our reasonable control.

To the maximum extent permitted by applicable law:

• Tsneviseqimi is not liable for interruptions caused by third-party internet, telecom, hosting, payment, or device failures outside our reasonable control;
• Tsneviseqimi is not liable for loss resulting from inaccurate, incomplete, or delayed information provided by the user;
• Tsneviseqimi is not liable for unauthorised access caused by the user’s failure to protect login credentials;
• Tsneviseqimi does not guarantee any specific medical result or outcome.

Nothing in this Agreement excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability for fraud, wilful misconduct, or other mandatory legal rights.

Any limitation of liability in this Agreement applies only to the extent permitted by Georgian law and does not limit the professional responsibility of a doctor where such responsibility may not lawfully be excluded.

You may stop using the Platform at any time and may request account closure, subject to legal and record-retention requirements.

We may suspend or terminate access, temporarily or permanently, where reasonably necessary for:

• security;
• suspected fraud or misuse;
• breach of this Agreement;
• legal or regulatory compliance; or
• protection of patients, doctors, staff, or the Platform.

Termination of access does not automatically require deletion of records that must be retained by law, for medical recordkeeping, accounting, dispute resolution, or other lawful purposes.

You agree that we may provide notices, invoices, confirmations, reminders, policies, and other communications electronically, including through the Platform, by email, or by other digital means.

Where applicable law permits, electronic acceptance of this Agreement and related platform records may be used as evidence of your agreement and transactions.

This Agreement is governed by the laws of Georgia.

The parties will first attempt to resolve disputes in good faith through communication and support channels.

If a dispute cannot be resolved amicably, it shall be subject to the competent courts of Georgia, unless another mandatory dispute resolution route applies under applicable law.

Nothing in this Agreement deprives consumers of mandatory rights or remedies available under Georgian law.

We may update this Agreement from time to time. If changes are material, we will notify users by posting the updated version on the Platform and/or by other appropriate means.

The updated version becomes effective from the date stated at the top, unless a different date is specified.

Tsneviseqimi LLC

Email: support@tsneviseqimi.ge